Terms and Conditions of Use (TCU) – ENKAPROBTP.FR
1. Website Overview
The website ENKAPROBTP.FR is an e-commerce platform specializing in the sale of cordless power tools and accessories for construction professionals.
It offers high-quality products intended for tradespeople, construction companies, and demanding individuals.
2. Acceptance of the TCU
Use of the ENKAPROBTP.FR website implies full and complete acceptance of these Terms and Conditions of Use.
The user acknowledges having read the TCU and agrees to comply with them.
3. Registration Terms
Access to certain features (orders, delivery tracking) requires account creation.
The user must provide accurate information and agrees to update it in case of changes.
ENKAPROBTP.FR reserves the right to suspend any account that does not comply with the TCU.
4. Use of the Website
The user agrees to use the website legally and not to disrupt its operation.
Any attempt at fraud, hacking, or misuse may result in account suspension and legal action.
5. Orders and Payments
Products are sold while supplies last.
Prices are displayed in euros, excluding shipping costs.
Payment is secure and can be made by credit card, PayPal, or any other method offered on the site.
6. Shipping and Delivery
Orders are shipped at the end of the week via Chronopost or Mondial Relay.
Buyers will receive a tracking number once the order is dispatched.
In case of delay or delivery issues, customer service can be contacted at contact@enkapro.fr.
7. Right of Withdrawal and Returns
Buyers have 14 days from receipt to return any unused product in perfect condition.
Return shipping costs are the customer's responsibility, except in the case of defective products or shipping errors.
8. Liability and Warranty
ENKAPROBTP.FR guarantees that its products match the descriptions provided on the site.
The company cannot be held liable for any misuse of the product by the customer.
9. Intellectual Property
All content on the website (images, texts, logos, videos) is protected by intellectual property law and may not be copied without permission.
10. Modification of the TCU
ENKAPROBTP.FR reserves the right to modify these TCU at any time.
Changes take effect as soon as they are published on the website.
Privacy Policy – ENKAPROBTP.FR
1. Introduction
This Privacy Policy explains how ENKAPROBTP.FR collects, uses, and protects users’ personal data.
By accessing ENKAPROBTP.FR, users agree to the collection and use of their personal data in accordance with this policy.
2. Data Collected
We collect various types of personal data necessary for the use of our services:
2.1. Data Provided by the User
While using our website, users may provide the following information:
Identity: First and last name
Contact details: Email address, phone number
Shipping and billing address
Payment information (handled via secure providers)
Preferences and purchase history
2.2. Automatically Collected Data
When browsing ENKAPROBTP.FR, we may collect certain information via cookies and similar technologies:
IP address
Browser type and version
Pages visited and time spent on the site
Approximate geolocation data
3. Purpose of Data Collection
Personal data is collected for the following purposes:
✅ Order processing: purchase management, shipping, and invoicing
✅ Customer service: assistance, claims, and returns handling
✅ Site improvement: behavior analysis to optimize user experience
✅ Marketing and communication (with consent): promotional offers, newsletters, and targeted ads
✅ Security: fraud prevention and protection against cyberattacks
4. Sharing of Personal Data
We do not sell any personal data to third parties. However, certain information may be shared with:
🔹 Payment providers (e.g., Stripe, PayPal): to secure transactions
🔹 Carriers (e.g., Chronopost, Mondial Relay): to ensure delivery of orders
🔹 Hosting and technical partners: for website maintenance and management
🔹 Legal authorities: in case of legal obligations or fraud prevention
All our service providers are committed to GDPR compliance and maintaining data confidentiality.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described above. Retention periods vary depending on the type of data:
📌 Orders and invoices: 5 to 10 years (legal obligation)
📌 User account: Until deleted by the user upon request
📌 Browsing data (cookies, logs): 6 months to 1 year
6. Data Security
We implement advanced security measures to protect personal information:
🔒 Encryption of sensitive data
🛡 Protection against unauthorized access
📊 Regular system monitoring
In the event of a data breach, affected users and relevant authorities will be notified within 72 hours.
7. User Rights (GDPR)
Under the GDPR, users have the following rights:
✉️ Right of access: Obtain a copy of collected data
✏️ Right to rectification: Modify inaccurate information
🗑 Right to erasure: Request deletion of personal data
⛔ Right to object: Refuse use of data for commercial purposes
💾 Right to data portability: Receive data in a structured format
📧 To exercise your rights: Send a request to contact@enkapro.fr
8. Cookies and Trackers
Our website uses cookies to enhance user experience and provide personalized content.
📍 Types of cookies used:
Essential cookies: Website functionality (e.g., shopping cart)
Analytics cookies: Statistics and performance
Advertising cookies: Personalized content and remarketing
🔧 Cookie management: Users can manage preferences via their browser settings or the cookie banner on the site.
9. Changes to the Privacy Policy
We may update this policy at any time to comply with legal or technical developments. Any changes will be announced on our website.
10. Contact and Complaints
For questions regarding this policy or to exercise your rights, please contact:
📩 Email: contact@enkapro.fr
📍 Postal address: ENKAPRO, 16 Rue Clavel, 75019 PARIS, France
If a user believes their rights are not being respected, they may file a complaint with the CNIL (French Data Protection Authority).